Service client & Garantie
Questions concernant le Service client et les Garanties
You can contact our customer service department by completing the online contact form.
In the event of a non-conforming or defective product, you have 2 years after receipt of your order to make a claim. In this case, you must contact customer service by completing the online contact form.
We'll get back to you as soon as possible to tell you how to proceed.
We do not offer a repair service outside the warranty period.
You can visit one of our reseller opticians, who will be free to accept or reject the repair and charge their own rates.
You'll find a list of our reseller opticians here.
No, to benefit from the warranty service, you must send us the invoice for the item under warranty.
All our products are guaranteed for 2 years from the date of purchase, as evidenced by the invoice. This warranty covers manufacturing or material defects.
Lenses and screens are not guaranteed against scratches caused by misuse or carelessness.
Products that have been tampered with, damaged or abused cannot be covered by the warranty. Furthermore, any modification to Demetz frames will invalidate the warranty.
To activate your warranty, please complete the online contact form.
We'll get back to you as soon as possible to tell you how to proceed.
No, only products purchased on the https://demetz.fr/en/ website are guaranteed.
The lenses are not guaranteed against scratches caused by carelessness or misuse.
