What do I do if I'm not there at the time of delivery?

Delivery in mainland France and Belgium does not require you to be present when the parcel is delivered, as no signature is required.

For Luxembourg, you must be present to receive the parcel. A text message or e-mail will be sent to you by the carrier to inform you of the day and time of delivery. If you are not present, you can reschedule the delivery by clicking on the link in the sms or e-mail.